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Store Policies

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

Payment Options

We encourage you to feel comfortable using your credit card to conduct commerce on our site.

We accept the following forms of payment:

  • Visa
  • Mastercard
  • American Express
  • Checks
  • Money orders
  • Purchase orders (Libraries and Educational Institutions only)
  • Phone-in your credit card information

Personal Checks:

To order by check, complete your order online and print the order confirmation page. Then mail the form to:
     Alphabet Garten
     PMB 166
     16625 Redmond Way, Ste. M
     Redmond, WA 98052

If paying by personal check, please allow an additional 7-10 business days for shipping of your merchandise.

If we do not receive check payment within 10 days, we reserve the right to cancel the order.

Return / Refund Policy

View our 30 day, no questions asked return policy including free return shipping.

Delivery Information

Alphabet Garten ships most materials via US Postal Service Media Mail. Media Mail typically takes 7-14 days to arrive from the date of order. Standard domestic shipping rates are based on the value of your order. Express shipping and all international shipping rates are based on the weight of your order. You will see the shipping rate during checkout on the website.

Summer Hours

Alphabet Garten is a home based business. During the summer we try to spend more time with our families and less time in front of the computer or waiting by the phone. If you need to reach us, please send an email or use our "Contact Us" page. We will respond as soon as we can but it may take a day or two.

Availability

Orders for in stock products usually ship within 2 business days. See our shipping options for delivery estimates.

We do not ship on weekends and holidays.

Backorders

If part of your order is not in stock, we will ship all available items and ship the backorders separately once they are available. If you would like to cancel a backordered item, please contact us.

Teachers, Schools and Libraries

Please see our page relating to special information for teachers, schools and libraries.

Questions

If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly (we will reply within 2 working days). We want you to shop with confidence. Your satisfaction is our goal.