Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

Payment Options

We encourage you to feel comfortable using your credit card to conduct commerce on our site.

We accept the following forms of payment:

• Visa
• Mastercard
• American Express
• Checks
• Money orders
• Purchase orders (Libraries and Educational Institutions only)
• Phone-in your credit card information
• Alphabet Points

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by check, complete your order online and print the order confirmation page. Then mail the form to the address below.

Return / Refund Policy

View our 90 day, no questions asked return policy including free return shipping.

Delivery Information

Alphabet Garten ships most materials via US Postal Service Priority Mail. Priority Mail typically takes 5-10 days to arrive from the date of order. Standard domestic shipping rates are based on the value of your order. Express shipping and all international shipping rates are based on the weight of your order. You will see the shipping rate during checkout on the website.

Availability

Orders for in stock products usually ship within 2 business days. See our shipping options for delivery estimates.

Backorders

If part of your order is not in stock, we will ship all available items and ship the backorders separately once they are available. If you would like to cancel a backordered item, please contact us.

Questions

If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly (we will reply within 2 working days). We want you to shop with confidence. Your satisfaction is our goal.