Our "Just Right" Guarantee
Are you hesitant to order German books because you’re not sure if they’ll be the right fit for your child? Perhaps you’re concerned that a CD or DVD will be too advanced. We understand the risk you take when ordering German books, music and DVDs. It can be challenging to find items that are just right for where your child is at linguistically.
We don’t want you to end up with German materials you can’t use.
You may order Alphabet Garten products without worrying about getting stuck with them if they’re not just right. You may return any item to us in any condition within 30 days of your order. This includes books, DVDs, and CDs, even if you’ve listened, watched, or read them and even if they’re no longer new. No questions asked!
Send it back even if the book is no longer brand new.
Even if you've watched the DVD. Even if the baby has, um, tasted the boardbook. If your child doesn't like it, we'll take it back. It's so important to us that you love the things you buy from us, you may return them for a full refund - no questions asked - if you're not happy.
Are we crazy? Nope – we just want to make sure you feel confident when you order that you will be satisfied with your purchase. We feel that strongly about our products. We stand behind them 100%!
There are a few restrictions:
- You must contact us within 30 days of your order shipment to request a return.
- Special order items cannot be returned.
- Magazine subscriptions cannot be returned or exchanged.
- We regret that we cannot offer free return shipping on international orders, although the 30 day, no questions asked return policy still applies.
How to request a return
If you have an item that you would like to return, please send an e-mail to firstname.lastname@example.org. Please include:
- your name
- the title(s) of the item you are returning
- your order number if you know it
- whether you’d like a refund or exchange
We will arrange with you to return the item(s) to us. Please package your return well. We’ll notify you once your return has been received and your refund or exchanged processed. It usually takes us about a week to process returns.
Please do not send your return until you have received confirmation and instructions for the return from us.
So please shop in confidence and enjoy your books!
We hope you never have to use our "Just Right" Guarantee, but it's good to know it's there if you need it. Please let us know if you have any questions.