Our "Just Right" Guarantee
Are you hesitant to order German books because you’re not sure if they’ll be the right fit for your child? Perhaps you’re concerned that a CD or DVD will be too advanced. We understand the risk you take when ordering German books, music and DVDs. It can be challenging to find items that are just right for where your child is at linguistically.
We don’t want you to end up with German materials you can’t use.
You may order Alphabet Garten products without worrying about getting stuck with them if they’re not just right. You may return any item to us in any condition within 90 days of your order. This includes books, DVDs, CDs, and DVD players, even if you’ve listened, watched, or read them and even if they’re no longer new. No questions asked!
Send it back even if the book is no longer brand new.
Even if you've watched the DVD. Even if the baby has, um, tasted the boardbook. If your child doesn't like it, we'll take it back. It's so important to us that you love the things you buy from us, you may return them for a full refund - no questions asked - if you're not happy. We'll even send you a label and pay for the return shipping.
Are we crazy? Nope – we just want to make sure you feel confident when you order that you will be satisfied with your purchase. We feel that strongly about our products. We stand behind them 100%!
There are a few restrictions:
- You must contact us within 90 days of your order shipment to request a return